Choosing the Right Commercial Roofer in Ontario 

A new roof for your commercial property is more than a repair; it’s a significant investment in the longevity and security of your business. But with countless contractors operating in Ontario's competitive market, how do you find the one that’s right for the job? The key is to move past a simple price quote and focus on credentials, experience, and trust. Choosing the right commercial roofer in Ontario requires a strategic approach. The province's challenging climate—with its cycle of freezing and thawing, heavy snowfall, and extreme heat—demands a different level of expertise than residential roofing. A knowledgeable and reliable contractor will not only install a durable roof but also protect your business from costly future problems. Here’s your comprehensive guide to selecting the right commercial roofer in Ontario. 1. Experience and Specialization Matter A common mistake is assuming that a residential roofer has the necessary skills for a commercial project. This is rarely the case. Commercial and industrial roofing systems—such as TPO, EPDM, and Modified Bitumen—are fundamentally different from residential shingles. Focus on the Portfolio: A reputable commercial roofer should have a portfolio of completed projects similar to yours. Ask to see photos and case studies of their flat and low-slope roofing work on properties of a similar size and scope. Decades of Experience: Look for a company with a proven track record. Longevity in the industry is often a sign of a strong reputation and the ability to stand behind their work for the long term. A company that has been in business for 10, 20, or even 30 years has likely seen and successfully solved a wide range of roofing challenges. 2. Verify Proper Licensing, Insurance, and Certifications This is the most critical step and your ultimate protection against liability. A professional roofer will be prepared to show you all of these documents without hesitation. WSIB Compliance: In Ontario, it is mandatory for most businesses, especially in construction, to have coverage with the Workplace Safety and Insurance Board (WSIB). If you hire a contractor without a valid WSIB account, you could be held liable for the cost of any worker injury that occurs on your property. Always request a current WSIB Clearance Certificate before any work begins. This document proves the contractor is in good standing and has paid their premiums. Liability Insurance: A contractor must carry comprehensive liability insurance to cover any potential property damage that might occur during the project. Ask for proof of coverage and ensure the policy limits are sufficient for your project. Manufacturer Certifications: Many of the best commercial roofing systems require specialized training to install correctly. Leading manufacturers like Carlisle, Firestone, and Tremco certify roofing companies that have demonstrated expertise in their products. Hiring a certified installer is often a prerequisite for a long-term manufacturer's warranty. 3. Request and Verify References and Case Studies Don’t just take a contractor's word for it. A good roofer will have a list of satisfied clients who are willing to talk about their experience. Ask for References: Request contact information for at least three recent commercial clients. What to Ask: When you call their references, ask specific questions: Was the project completed on time and within budget? How did the company handle unexpected issues or challenges? Were the communication and project management effective? Would you hire them again? Review Their Portfolio: A professional company will have a digital or physical portfolio showcasing their work. Look for projects similar to yours and inquire about the specific materials and processes used. 4. Understand the Warranty and Service Agreements A warranty is only as good as the company backing it. In commercial roofing, there are two primary types of warranties you need to understand. Manufacturer’s Warranty: This warranty covers defects in the roofing materials themselves. These warranties can last for 15, 20, or even 30 years. Crucially, many of these warranties are only valid if the materials are installed by a contractor certified by the manufacturer. Workmanship Warranty: This warranty is provided by the roofer and covers any errors in the installation. These are typically shorter, often ranging from 1 to 10 years, but they are essential. A good workmanship warranty ensures that if a problem arises from the installation, the roofer will fix it at no cost. Ensure that the warranty details are clearly spelled out in the contract, including what is and is not covered, and the process for filing a claim. 5. Prioritize Safety and Communication A safe job site is a sign of a well-managed and professional company. In Ontario, this is not just a best practice—it's the law. Safety Protocols: Ask about their health and safety program. All roofing professionals working at heights in Ontario must have a valid Working at Heights certification. A reputable company will have a clear, formal safety plan and will prioritize the well-being of their workers and your property. Open Communication: From the initial inspection to the final walkthrough, a good contractor should be an excellent communicator. They should provide a detailed, written contract outlining the scope of work, timeline, materials, and payment schedule. You should feel comfortable asking questions and know who to contact on-site if an issue arises. Conclusion: Your Smart Investment Choosing a commercial roofer in Ontario is about more than finding the lowest bid. It's about making a smart, long-term investment in your property's value and structural integrity. By focusing on a contractor's experience, verifying their credentials, scrutinizing their references, and understanding their commitment to safety and communication, you can confidently select a partner who will protect your business for years to come. Your roof is the first line of defense for your commercial building. Don't compromise its protection. Take the time to do your due diligence, and you'll secure a professional installation that provides peace of mind through every season.